ByGabriela Reyes

Online Casino Responsible Gambling

Swerte99, the entity operating the online casino platform (referred to as “the Company”), is firmly committed to the advocacy of responsible gaming. Our primary objective is to implement effective measures aimed at preventing and mitigating the adverse effects of excessive gaming. This Responsible Gambling Policy articulates the mutual responsibilities shared between the Company and users, emphasizing the promotion of responsible gambling practices.

Responsible Gambling

For terms not explicitly defined in this Responsible Gaming Policy, the meanings assigned to them can be found in the Website’s Terms and Conditions. These terms are integral and incorporated by reference into the Responsible Gaming Policy.

Our unwavering dedication revolves around ensuring that users have an enjoyable gaming experience on our platform, all the while fostering awareness of the social and financial implications associated with excessive gaming. We position our skill games as a source of entertainment, with the belief that gaming can remain a pleasurable activity as long as it is approached responsibly and with self-control.

It is crucial to acknowledge that engaging in this form of entertainment carries a financial risk and the potential for addiction. Users are urged to play responsibly, recognizing and assuming the inherent risks involved.

Responsible Gambling: Guidelines for a Safer Gaming Experience

If you opt to engage with our website, consider the following recommendations to enhance the safety of your gaming experience and mitigate potential issues associated with excessive play:

Guidelines for a Safer Gaming Experience

Mindful Spending

  • Purchase Play Money only with funds that comfortably fit within your entertainment budget.
  • Refrain from using money earmarked for essential needs such as food, rent, bills, or tuition to acquire Play Money.

Strategic Planning

  • Plan your purchases and allocate time for playing on the website. Establish a limit and adhere to it regardless of your performance.
  • Avoid playing when experiencing emotional distress, fatigue, or depression, as sound decision-making is compromised under such circumstances.

Diversify Activities

  • Strike a balance between gaming and other activities. Explore various forms of entertainment to prevent gaming from becoming overly dominant in your life.

Financial Prudence

  • Never resort to borrowing money for website purchases, maintaining financial responsibility in your gaming pursuits.
  • Refrain from utilizing all purchased Play Money in a single game or session, promoting moderation in your gaming habits.

Take Breaks

  • Incorporate regular breaks and time-outs to uphold a healthy gaming experience, preventing burnout and exhaustion.

Prioritize Responsibilities

  • Do not postpone personal or essential tasks for the sake of gaming. Ensure completion of important responsibilities before indulging in play, allowing for a relaxed and focused mindset.

Preventing Access by Underage Users

Our company maintains a stringent policy prohibiting users under the age of 21 to mitigate the risk of unauthorized transactions and to ensure the website does not serve as a distraction for those in basic or undergraduate education. In cases where there is suspicion regarding a user’s age, we may request identification. If a user is confirmed to be underage, immediate deactivation or deletion of their account will ensue.

Preventing Access by Underage Users

While we actively invest in robust measures to deter minors from engaging on the platform, we believe that effective prevention is most achievable when both the company and parents or guardians collectively shoulder the responsibility. To safeguard against minors, including your children, participating in gaming on our website, consider the following tips:

  • Supervise Device Usage: Never leave your PC or mobile device unattended when logged into the website to prevent unauthorized access by minors.
  • Implement Security Measures: Secure your PC and mobile devices by establishing password and credential controls for usage and access, limiting the chances of unauthorized entry.
  • Install Child Protection Software: Utilize child protection software on devices used by your children to block access to the website and any associated services.
  • Use Strong Passwords: Employ a robust, difficult-to-decipher password for your User Account. Opt not to allow the software to remember your password, particularly if you are concerned about unauthorized access.
  • Secure Payment Information: Refrain from saving credit/debit card details during Play Money purchases to prevent unintended transactions, as all website purchases are irreversible.
  • Monitor Account Activity: Keep a vigilant eye on your User Account activity to promptly detect and limit any unauthorized access to the website.

Request for Account Closure

Should you wish to close your account for any reason, you can do so at any time by contacting our Support Team. It is crucial to be aware that an account closed through our standard closure process can be reopened by getting in touch with our Support Team.

Request for Account Closure

If you harbor concerns about the potential development of an unhealthy gaming addiction or suspect that you may already be grappling with one, we earnestly advise contemplating self-exclusion. Further details on self-exclusion are elaborated in the subsequent section (self-exclusion).

Self Exclusion

If you find that your gaming activities are causing issues and you require assistance to cease, we provide a voluntary self-exclusion option. At your request, we will block your account for a specific period as determined by you.

To initiate voluntary exclusion, please reach out to our Support Team. Upon activating your self-exclusion request on your User Account, you will receive a confirmation email from our Support Team.

Self Exclusion

Following the designated period, your account will be reinstated. It is essential to recognize that any granted self-exclusion request is irreversible for the initially stipulated duration.

Voluntary exclusion represents a commitment between you and us. We will take reasonable measures to prevent the reopening of your account or the creation of new ones. Throughout the exclusion period, it is imperative to refrain from attempting to reopen your account or establish new ones on our website.

Company-Initiated Account Restriction

The Company holds the authority to temporarily restrict your access to your User Account in the event of detecting abnormal or unusual activities. Such activities may include frequent and exceptionally large purchases of Play Money on your User Account Website. In such instances, the Company will engage in communication with you to apprise you of the potential financial implications associated with your actions. Notification of any imposed blocks on your User Account will be conveyed through an email from the Support Team.

Company Initiated Account Restriction

Furthermore, the Company retains the prerogative to temporarily block your User Account if your Know Your Customer (KYC) information remains outstanding or is outdated. This restriction will persist until you furnish the requisite documentation for the Company to verify and update your KYC details.

Ramifications of Self-Exclusion

Any instance of self-exclusion, blockage, or closure imposed by the Company will be applicable to your entire User Account. Throughout the duration of self-exclusion, blockage, or closure, you will be unable to participate in any games on the Website. Automatic unregistration from any tournaments commencing after your User Account undergoes self-exclusion, blockage, or closure will be implemented. Moreover, you will not receive marketing emails or newsletters from us during the specified period of self-exclusion, blockage, or closure.

Ramifications of Self Exclusion

Deposit Limits

By default, the company permits users to deposit a minimum of PHP 200 and a maximum of PHP 200,000 in aggregate over a 24-hour period. Should you wish to modify your deposit limits, the Responsible Gaming Self-Limitation tool is available for your use.

How We Assist You

Ensuring the precision of age-related information is of utmost importance. Any player found furnishing false or inaccurate age details may risk forfeiting all their winnings.

How We Assist You

Confirmation of Age

Every individual establishing a new account affirms that they are a minimum of 21 years old. This policy guarantees that all participants engaging with our websites are above the age of 21.

Non-Targeting of Underage Players

Our marketing and advertising endeavors do not focus on underage players. This approach aligns with sound business principles and is in harmony with both our personal and corporate values, reflecting our commitment to avoid attracting underage participants.